Privacy policy
Privacy Policy
1. Controller
The controller responsible for processing personal data on this website is:
Kurtulus Acar
trading as City-House-Achern
Hauptstraße 57
77815 Bühl
Germany
Phone: +49 176 21110477
Email: info@city-house-achern.de
2. General information
We treat your personal data confidentially and in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR), and this Privacy Policy.
Personal data means any information that can be used to identify you personally. We process personal data only insofar as this is necessary to operate this website, handle inquiries, and enter into and perform accommodation contracts.
3. Accessing the website and server log data
When you visit this website, the technical operator or hosting provider may automatically collect information transmitted by your browser. This may include in particular:
• IP address
• date and time of access
• page or file accessed
• amount of data transferred
• referrer URL
• browser type and browser version
• operating system used
• host name of the accessing device
This processing is carried out to provide the website securely and without disruption, to analyse errors, and to protect against misuse. The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in the secure and functional operation of our website.
Log data is retained only for as long as necessary for these purposes and is then deleted, unless statutory retention obligations or security-related reasons require longer storage.
4. Contacting us
If you contact us by email, telephone or via a contact form, we process the information you provide in order to handle your inquiry and any follow-up questions.
This may include in particular your name, contact details, the content of your message, and information about your requested travel dates and number of guests.
If your inquiry concerns a possible booking, the processing is based on Article 6(1)(b) GDPR in order to take steps prior to entering into a contract. Other inquiries are processed on the basis of Article 6(1)(f) GDPR. Our legitimate interest lies in handling your inquiry appropriately.
The data will be deleted once your inquiry has been fully dealt with and no statutory retention obligations or other legitimate reasons require further storage.
5. Booking inquiries and bookings
When you make a booking inquiry or booking, we process the data required to handle and provide your stay. This may include in particular:
• first name and surname
• address
• email address and telephone number
• arrival and departure dates
• number and, where applicable, names of accompanying guests
• details of the requested accommodation
• messages and special requests
• booking and billing information
The data is processed to handle your inquiry, prepare an offer, perform the accommodation contract, communicate with you before and during your stay, and issue invoices.
The legal basis is Article 6(1)(b) GDPR. Where data must be processed and retained to comply with statutory, tax or registration obligations, the legal basis is Article 6(1)(c) GDPR.
Data is retained only for as long as necessary to perform the contractual relationship and comply with statutory retention obligations.
6. Use of Webplanner
We use Webplanner software to display accommodation and availability, process booking inquiries and bookings, and manage the holiday accommodation.
Provider:
Webplanner
Prinzipalmarkt/Drubbel 3
48143 Münster
Germany
https://www.webplanner.de/
The personal data you enter when making a booking inquiry or booking is processed through Webplanner so that we can handle your inquiry or booking and provide you with the necessary information.
Webplanner is used as a service provider and processor to provide the booking and management system. Processing is based on Article 6(1)(b) GDPR. Insofar as the technical provision of the website is concerned, processing is additionally based on Article 6(1)(f) GDPR.
Further information is available at:
https://www.webplanner.de/datenschutz/
7. Booking portals
If you book accommodation through an external booking portal such as Booking.com, that portal initially processes your data under its own responsibility under data protection law. The portal's own privacy information applies to that processing.
The information required to carry out the booking may subsequently be transferred to us or Webplanner through the channel manager interface we use. We process this data to perform the accommodation contract on the basis of Article 6(1)(b) GDPR and to comply with legal obligations on the basis of Article 6(1)(c) GDPR.
8. OpenStreetMap
This website may embed maps provided by OpenStreetMap. The provider is the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge CB4 0WS, United Kingdom.
When a map is loaded, technically necessary connection data, particularly your IP address and information about your browser and device, may be transferred to servers operated by the OpenStreetMap Foundation or technical service providers used by it.
The map is embedded to show the location clearly and make journey planning easier. The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in presenting the location of our accommodation in a user-friendly way.
Further information is available at:
https://osmfoundation.org/wiki/Privacy_Policy
9. Cookies and local storage
This website may use technically necessary cookies or comparable storage technologies. These are required to provide basic website and booking-process functions, associate entries during a session, and ensure technical security.
Where storing or accessing information on your device is strictly necessary, this is carried out in accordance with Section 25(2) TDDDG. Subsequent processing of personal data is based on Article 6(1)(f) GDPR or, in the case of a booking inquiry or booking, Article 6(1)(b) GDPR.
Google Analytics is currently not used on this website.
10. Recipients of personal data
Personal data is received only by parties that require it for the purposes described above. These may include in particular Webplanner, the technical website and booking-system provider, as well as other service providers we may use to perform the contract or comply with legal obligations.
Data is not disclosed for advertising purposes. Where required, service providers are engaged on the basis of appropriate data protection agreements.
11. Retention period
We retain personal data only for as long as necessary for the relevant processing purpose. We also retain data where statutory retention obligations apply or where the data is required to establish, exercise or defend legal claims.
Once the purpose no longer applies and the statutory periods have expired, the data is deleted or anonymised.
12. Your rights
Subject to the applicable legal requirements, you have in particular the following rights:
• right of access under Article 15 GDPR
• right to rectification under Article 16 GDPR
• right to erasure under Article 17 GDPR
• right to restriction of processing under Article 18 GDPR
• right to data portability under Article 20 GDPR
• right to object under Article 21 GDPR
• right to withdraw consent with effect for the future
To exercise your rights, please contact info@city-house-achern.de.
13. Right to lodge a complaint
You have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data. You may contact in particular the competent supervisory authority for Baden-Württemberg or the supervisory authority at your usual place of residence.
14. Encrypted transmission
For security reasons, this website uses an encrypted HTTPS connection. This is intended to protect transmitted data against unauthorised access by third parties.
15. Updates to this Privacy Policy
We reserve the right to amend this Privacy Policy if legal requirements, the services used or the processing of personal data change.
Last updated: September 2026